Project Name
Promoting Real Estate Lead Management with Lead Manager Ninja
Client Overview
A widely known property management company based in the UK was facing issues with managing high lead volume efficiently. The company found it difficult to track and follow up on leads, resulting in missed sales opportunities and low conversion rates. On the other hand, fragmented communication across multiple channels such as WhatsApp, SMS, and email resulted in slow response times and a disjointed customer experience.
Challenges
The real estate firm faced multiple challenges, including:
- Missed Lead Follow-Ups: Due to manual handling, the company lost several promising leads, resulting in lower conversion rates.
- Fragmented Communication: Interactions with the customers were scattered across several platforms, making it cumbersome to maintain consistent communication.
- Slow Response Time: Due to several manual activities, the company was facing issues related to delayed responses to client enquiries. It led to frustration and reduced engagement.
Our Solution
In order to resolve these challenges, we implemented Lead Manager Ninja, the best Salesforce SMS app that automated several processes of the company.
- Instant WhatsApp & SMS Follow-ups: Instant automated messages were sent to the leads via the Ninja bot that helped the company to ensure immediate response and engagement.
- Unified Chat Console: With the help of a unified chat console, the company was able to track and analyse all conversations in a single window.
- Bulk Messaging: With the help of the bulk messaging feature, they were able to target a larger audience at once and share unified information with all prospects.
Qualitative Results
Before: 20% of leads converted
After: 40% of leads converted
Before: 50% missed enquiries
After: 20% unanswered enquiries
Before: 55% customer satisfaction rate
After: 85% customer engagement
Transform Your Real Estate Lead Management with Lead Manager Ninja!
