Project Name
Revolutionized the Business Communication of a Software Company with our Salesforce Messaging App
Improved Message Delivery Rate 42%
Boosted marketing Engagement 266%
Client Overview
Our client was running a software development company specializing in the creation of innovative office tools designed to optimize business processes. Operating within the technology sector, the company focused on developing streamlined and efficient solutions for managing various business workflows and operations. Their mission was to push the boundaries of office tool capabilities, utilizing advanced technology to enhance business process management and set new industry standards. With a commitment to efficiency and innovation, our client aimed to deliver tools that not only met but exceeded the evolving needs of modern businesses.
Challenges
The client approached us to resolve the key challenges, which include:
- Email Communication Management: Difficulty managing email communication threads within Salesforce led to scattered conversations.
- Message History Tracking: Facing challenges in tracing message history led to issues with context and understanding past interactions.
- WhatsApp Marketing Template Tracing: Inefficiencies in locating marketing templates within Salesforce affected campaign execution.
- Custom Chat Console Issues: Communication obstacles from a custom chat console impacted client interactions.
- Multilingual Support Requirement: The need for language versatility to serve a diverse international client base was critical.
- 24x7 Client Support: Required a continuous 24x7 support system to ensure timely responses and client satisfaction.
Solutions
We resolved the client's issues by introducing our Salesforce Messaging app, which proved beneficial in the following ways:
- Multi-Channel Messaging: Implemented Salesforce Messaging App-Lead Manager Ninja for sending messages via SMS, WhatsApp, Facebook, Email, etc., directly from Salesforce.
- Unified Message History: Consolidated message history in one place, resolving issues with understanding past conversations.
- WhatsApp Template Management: Incorporated dedicated WhatsApp template management for streamlined marketing communication.
- Client Database Organization: Organized client databases within Salesforce to enhance operational efficiency and provide easy access to vital information.
- Multilingual Support: Integrated multilingual support to ensure accessibility for diverse client bases.
- 24x7 Support Enhancement: Boosted support with Ninjabot, a zero-code chatbot, providing round-the-clock real-time communication assistance.
Qualitative Results
Before: 70% message delivery rate
After: 100% message -delivery rate
Before: 1 hour to comprehend message history
After: 30 minutes to comprehend message history
Before: 15% marketing engagement
After: 55% marketing engagement
Before: 20 minutes to access client information
After: 15 minutes to access client information
Before: 6 hours average response time
After: 18 minutes average response time
Transform your Business Communication with our Salesforce Messaging App – Lead Manager Ninja!
