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    1. What other actions can users perform using the utility bar?

    Reply: Use the Reply icon to respond to incoming messages immediately.

    Read: Mark incoming text messages as read using the designated icon.

    Unread Messages Indicator: Shows the count of unread messages from a specific prospect or customer.

    2. Which channels are supported by the Utility Bar?

    This feature supports multiple channels such as SMS, WhatsApp, Messenger, Telegram, Email, etc.