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Reduced compliance issues by 80%

Increase patient engagement by 30%

Client Overview

Our client was a trusted provider in the dental healthcare industry, renowned for its specialization in offering comprehensive dental implant solutions. They mainly focus on addressing complex dental issues, such as missing teeth, and provide tailored solutions to enhance oral health and the overall quality of life for their patients. Their core focus was on providing innovative and effective dental restoration options, which established them as a trusted name in the field.

Challenges

  • Difficulty with SMS Integration: Faced difficulty sending SMS directly from Salesforce.
  • Ineffective Appointment Communication: Ineffective patient communication for appointment reminders and follow-ups.
  • Engagement and Satisfaction Gaps: Communication gaps affecting patient engagement and satisfaction.
  • Challenges in Reaching Potential Patients: Difficulty reaching potential patients for specialized dental implant solutions.
  • Regulatory Compliance Issues: Regulatory challenges with 10DLC (10-Digit Long Code) compliance.
  • Scheduling Inefficiencies: Inefficiencies in manual appointment scheduling cause conflicts and missed appointments.
  • Need for Data Security Compliance: Need for HIPAA compliance to ensure patient data security.

Solutions

We effectively addressed the primary challenges by implementing our #1 Salesforce SMS App, Lead Manager Ninja. It leads to better efficiency and client interactions that are showcased in the results:

  • Direct SMS Integration: Integrated our Salesforce Messaging App- Lead Manager Ninja, which enabled the client to send SMS directly from Salesforce.
  • Regulatory Compliance: Registered for 10DLC compliance to ensure seamless SMS communication by avoiding penalties and maintaining regulatory adherence.
  • Automated Efficiency: Automated processes minimize errors, improve efficiency, and enhance patient satisfaction to streamline clinic operations.
  • Appointment Management: Integrated automated scheduling and reminders to reduce missed appointments.
  • 24/7 Support: Deployed Ninjabot for continuous assistance.
  • Data Security: Implemented advanced security measures for HIPAA compliance.

Qualitative Results

Before
After
SMS Efficiency

Before: 80% efficiency

After: 120% efficiency (50% increase)

Result: 50% improvement in communication effectiveness
Customer Satisfaction Rate

Before: 75% satisfaction rate

After: 90% satisfaction rate

Result: 20% improvement in patient satisfaction (15 percentage points increase)
Compliance Issues

Before: 100 compliance issues per quarter

After: 80% reduction (20 issues per quarter)

Result: 80% reduction in compliance issues
Missed Appointments

Before: 200 missed appointments per month

After: 66% decrease (68 missed appointments per month)

Result: 66% reduction in missed appointments
Operational Expenses

Before: $200,000 operational expenses per quarter

After: 25% decrease ($150,000 operational expenses per quarter)

Result: 25% reduction in operational expenses
Patient Engagement

Before: 500 engaged patients per month

After: 30% increase (650 engaged patients per month)

Result: 30% increase in patient engagement
Data Integrity

Before: 200 errors per month

After: 40% reduction (120 errors per month)

Result: 40% improvement in data accuracy
Support Issue Resolution

Before: 30% resolution rate of support issues

After: Ninjabot resolved 70% of support issues

Result: 40% points increase in resolution rate (133% improvement)

Take Your Patient Engagement to the Next Level with Lead Manager Ninja—Get Started!

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