Salesforce is hands-down the best CRM in the world. But did you know that you can make it even better? By seamlessly integrating messaging apps within Salesforce, you can notch up your productivity and enhance your customer interactions. In order to survive in this competitive environment, businesses must increasingly communicate with their customers via text messaging. It is not just a matter of survival; it is also a matter of growth.
There are multiple Salesforce SMS applications available in the market that come with lucrative features. However, finding the best one that suits your business requirements is a cumbersome task. In order to aid you through the process, we are here to present the top 7 best Salesforce SMS apps that you can explore for your business. So, let’s not waste any time and go right into the list of applications with their characteristics.
1. Lead Manager Ninja
Lead Manager Ninja is one of the best SMS apps for Salesforce available in the market. Equipped with exciting features, the application can help companies reach their customers without hampering the budget. This unique app redefines the way you connect with your customers by allowing you to message via SMS, Email, WhatsApp, Instagram, Messenger, Telegram, and more, all within the Salesforce platform.
The application enables seamless, real-time communication over SMS, allowing organizations to successfully nurture leads, streamline sales processes, and enhance customer engagement. Lead Manager Ninja enables effortless interaction between businesses and their prospects and clients with unique functionalities such as automated drip campaigns, AI-powered chatbots, real-time notifications, and message scheduling.
Features of Lead Manager Ninja
- AI-Powered Chatbot
- Automated Drip Campaigns
- Cost-Effective Messaging
- Multichannel Communication
- Message Scheduling
- Real-Time Notifications
- Customizable Templates
- Intuitive Dashboard
- Smart Lead Qualification
- Two-Way Messaging
- Delivery and Engagement Analytics
- Integration with Salesforce
- Secure and Compliant
- 24/7 Customer Support
- Unlimited Scalability
- Opt-In/Opt-Out Management
2. SMS Magic
SMS Magic is an innovative messaging platform that is designed to simplify the communication process across several platforms. Along with SMS service, it also includes other communication channels like WhatsApp, Facebook Messenger, and so on.
Features of SMS Magic
- Multichannel Messaging (SMS, WhatsApp, Email)
- CRM Integration (Salesforce, Zoho, and more)
- Automated Messaging Workflows
- Message Personalization and Templates (WhatsApp templates need to be submitted manual for approval)
- Two-Way Communication
- Secure and Compliant Messaging
- Campaign Management
- Drip Campaigns
- Compliance and Data Security
- Integration with Third-Party Tools
3. 360 SMS
360 SMS is another SMS texting software for Salesforce. This application is natively built on the Salesforce platform to enable companies to communicate well. You can use MMS, SMS, Bulk types of SMS to your targeted audience.
Features of 360 SMS
- Multi-Channel Messaging (SMS, WhatsApp, MMS)
- Salesforce Integration
- Two-Way Messaging
- Drip Campaign Management
- Message Scheduling
- Message Personalization and Templates (WhatsApp templates need to be submitted manual for approval)
- Automation with Workflows
- Bulk Messaging
- Opt-Out Management
- Mobile Number Validation
- Keyword-Based Auto-Responses
4. Mogli SMS
Mogli SMS is another highly used Salesforce messaging app that helps companies connect with their customers and clients via SMS, MMS, WhatsApp, and more. This application easily gets integrated with Pardot, Marketing Cloud, and ensures a seamless communication process.
Features of Mogli SMS
- Salesforce Native Integration
- SMS, MMS, and WhatsApp Messaging
- Two-Way Messaging
- Bulk Messaging
- Automated Messaging Workflows
- Message Scheduling
- Drip Campaign Management
- Template-Based Messaging
- Survey and Feedback Collection
- Real-Time Notifications
- Opt-In/Opt-Out Management
5. Value Text
Value Text is another text messaging app for Salesforce SMS that enables companies to send information to their clients and customers. This application incorporates MMS, SMS, WhatsApp, Telegram, etc. into your Salesforce platform.
Features of Value Text
- Salesforce Native Integration
- SMS, MMS, and WhatsApp Messaging
- Two-Way Messaging
- Bulk Messaging
- Automated Campaign Management
- Scheduled Messaging
- Drip Campaigns
- Keyword-Based Auto-Responses
- Opt-In/Opt-Out Management
- Template-Based Messaging
- Message Tracking and Analytics
6. Mercury SMS
Mercury SMS is a Salesforce messaging app that makes text messaging easier right within Salesforce. Whether you need to set up bulk SMS messaging through Campaigns or have one-on-one conversations, Mercury SMS simplifies the process.
Features of Mercury SMS
- Salesforce Native Integration
- Multi-Channel Messaging (SMS, MMS, WhatsApp, and Facebook Messenger)
- Conversational Messaging Interface
- Personalized Messaging at Scale
- Two-Way Messaging
- Bulk Messaging
- Automated Campaign Management
- Drip Campaigns and Workflows
- Scheduled Messaging
7. Blackthorn
Blackthorn, previously known as Textey SMS is a Salesforce messaging app that focuses exclusively on text messaging within the Salesforce platform. It simplifies text communication, allowing you to send messages directly from Salesforce, with the added feature of supporting automated text messaging through Salesforce Flow.
Features of Blackthorn
- Native Salesforce Integration
- Two-Way SMS and MMS Messaging
- Bulk Messaging Campaigns
- Automated Text Message Workflows
- Message Scheduling
- Personalized Text Templates
- Event-Triggered Notifications
- Delivery Receipts and Status Tracking
- Support for International Messaging
- Compliance Management for Opt-Ins and Opt-Outs
What Are The Benefits of Using the Best SMS Apps for Salesforce?
Choosing the right Salesforce SMS application is crucial because it directly impacts how efficiently your business communicates with clients, leads, and customers. Here’s why it matters:
- Improved Communication: A comprehensive SMS app for Salesforce guarantees uninterrupted, instantaneous communication, maintaining client awareness and involvement.
- Integration with Salesforce: The appropriate application interfaces seamlessly with Salesforce, allowing you to use current CRM data for tailored and effective communications.
- Automation for Efficiency: Features such as automated processes and scheduled messaging minimize human duties and guarantee prompt communication.
- Compliance and Security: A dependable text messaging app for Salesforce SMS conforms to industry rules on opt-ins, opt-outs, and data privacy, safeguarding your business from legal liabilities.
- Scalability: The SMS apps for Salesforce must accommodate huge communications and extensive campaigns as your organization expands, without sacrificing performance.
- Analytics and Insights: Comprehensive reporting enables the assessment of campaign performance and the optimization of methods for improved results.
- Cost Management: An appropriate application harmonizes cost-effectiveness with functionality, guaranteeing an optimal return on investment.
- Customisability: Personalised message templates and procedures allow firms to synchronize SMS campaigns with their specific requirements.
Which is The Best Salesforce Messaging App?
There are multiple features that make Lead Manager Ninja the best Salesforce messaging app for companies. Check out the below table to get an in-depth understanding.
| Feature | Lead Manager Ninja | Other Salesforce SMS Apps |
| Free Inbound Messages | Inbound messages are completely free for users, reducing overall messaging expenses. | Inbound messages may have additional costs. |
| Pay-as-You-Go | Flexible pay-as-you-go pricing model, allowing businesses to pay only for what they use. | Often requires an upfront subscription or pay-per-month plan, even for unused messages. |
| AI-Powered Automated Responses | Automated responses powered by AI engage customers even when agents are unavailable. | Limited or no AI capabilities for automatic response. |
| Scheduling SMS | Schedule messages for specific dates and times, enhancing campaign management. | Limited scheduling features or lack of flexibility in scheduling. |
| Customizable Drip Campaigns | Set up drip campaigns across multiple channels (SMS, WhatsApp, Email). | Drip campaigns are often limited or confined to only one messaging channel. |
| Omnichannel Communication | Integrates with multiple channels (SMS, WhatsApp, Email) for a broader reach. | Typically restricted to SMS or limited integration with other channels. |
| Real-Time Campaign Monitoring | Real-time monitoring and tracking of SMS campaigns for better control. | Limited tracking and analytics for campaigns. |
| Message Personalization | Personalize messages based on CRM data for better engagement. | Personalization features are often minimal or require manual effort. |
| Compliance | Built-in features ensuring compliance with messaging regulations (opt-in, opt-out). | Compliance features may require manual oversight or additional configurations. |
| Scalability | Highly scalable to handle large volumes of messages without compromising performance. | Some apps may struggle to scale efficiently with high message volumes. |
| Dedicated Customer Support | 24/7 customer support for prompt resolution of issues and queries. | Customer support may not be as accessible or responsive. |
| Short Links & Tracking | Short links with tracking for better campaign performance and insights—FREE. | Short links and tracking may be an additional cost or unavailable. |
| Free Add-on Automation User License | Free add-on automation user license for seamless integrations and expanded features. | Add-on automation user licenses may come at an extra cost or not be available. |
Salesforce Messaging App Pricing
Below we’ve mentioned in detail the pricing structure of Lead Manager Ninja for you. Take a gist:
| Region | SMS Pack Quantity | Per Outbound Message Cost | SMS Credits | Inbound Messages | Cost for Inbound Messages |
| India | 1,000 – 100,000 | 0.11 INR | SMS Credits | Unlimited | Free |
| 100,001 – 500,000 | 0.10 INR | SMS Credits | Unlimited | Free | |
| 500,001 or above | 0.09 INR | SMS Credits | Unlimited | Free | |
| USA | Up to 100,000 | 0.009 USD | SMS Credits | Unlimited | Free |
| 100,001 – 500,000 | 0.008 USD | SMS Credits | Unlimited | Free | |
| Unlimited | 0.007 USD | SMS Credits | Unlimited | Free |
How to Choose the Best Salesforce Messaging App?
Finding the best text messaging app for Salesforce SMS is a crucial task. There are several key factors that you must consider before choosing one. Below, we’ve jotted down a few major points for you to focus on. Take a quick look:
- Integration with Salesforce: Ensure seamless integration for sending and receiving SMS within the Salesforce interface.
- Pricing Structure: You must choose an application that is transparent about its pricing structure and comes with several customization options.
- Features and Functionality: The text messaging app for Salesforce SMS must have bulk SMS, two-way messaging, automation, personalized messaging, short links, tracking, and message scheduling.
- Ease of Use: Opt for an app with a user-friendly interface that requires minimal training for Salesforce users.
- Compliance with Regulations: Ensure the app complies with relevant local regulations (e.g., DLT in India, GDPR in Europe).
- Support and Customer Service: Choose an app with excellent customer support and easy access to troubleshooting resources.
- Scalability: Ensure the app can scale with your business needs, handling higher SMS volumes as your business grows.
- Reporting and Analytics: Look for apps that provide in-depth reporting on message performance and customer engagement metrics.
- Security and Data Privacy: Ensure the app uses encryption and follows data privacy best practices to protect sensitive customer information.
- User Reviews and Recommendations: Evaluate the app’s reliability based on user reviews, testimonials, and peer recommendations.
Final Words
In this article, we explored 7 SMS apps for Salesforce that companies can employ to skyrocket their growth. Each application comes with certain limitations and restrictions; therefore, choosing the top Salesforce messaging app is highly crucial for you all. Be smart, take the right step for your company’s growth, and reach out to the right people. Choosing Lead Manager Ninja can land you a helping hand to make your dream come true. With its unbeatable features and pricing, this application has been rated as the No. 1 Salesforce messaging application for Salesforce. To know more information about our application, click here.
You can also book a free demo right away and understand its applicability. For more information, write to us at sales@ksolves.com.
FAQ’s for Salesforce SMS Application
1. What is the SMS limit in Salesforce?
Ans. A single message may contain up to 160 characters, provided that they are exclusively from the GSM 03.38 character set.
2. Are inbound messages free with Salesforce SMS apps?
Ans. There are several SMS apps for Salesforce that offer free inbound messages, such as Lead Manager Ninja. It offers unlimited inbound messages for the companies to grow.
3. Can I use Salesforce SMS apps to run automated campaigns?
Yes, most apps support automated campaigns, including drip campaigns, which can be customized across multiple channels.
4. What is the best Salesforce SMS app for my business?
The best app depends on your specific needs. If you require an app with powerful automation, multichannel support, and competitive pricing, Lead Manager Ninja is a strong contender.
5. Do Salesforce SMS apps offer analytics and reporting?
Yes, comprehensive reporting is typically included, allowing you to track message performance, delivery rates, and customer engagement.